JB Stand by the strength
of our build including our chassis built in our own facility. We are proud of our commitment to quality and luxury.
All our vans are plumbed
to the highest standards meeting all industry regulations. We are proud of our commitment to quality and luxury.
Our electrical has been assessed and meets all Australian electrical laws, standards and regulations. We stand by the high quality of our electrical work.
All our vans are constructed in Campbellfield, Melbourne. Making them 100% Australian Made. We are proud of our commitment to quality and luxury.
How do I make a warranty claim?
To make a warranty claim for your product the first step is to get it assessed. Any enquires regarding products on your caravan, e.g the operation of fridges, microwave etc… please call your sales person / or manufacturer support on their website. Warranty and service will not provide any over the phone assistance on how to use products. This will be handed at a dealership / salesperson level. This is due to warranty and service being unable to conduct their operations providing instructional use or enquiries.
Option 1: Go direct to the product manufacturer
It’s often best to go directly to the manufacturer. This is because many manufacturers have dedicated support centres specifically for issues in relation to their products support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product. You may therefore prefer to contact the manufacturer rather than JB Caravans, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can follow up on option 2
Option 2: Raise a warranty claim through our website
Raise a warranty claim through our website enquiry – https://www.jbcaravans.com.au/warranty-form/
This is the most efficient way to have your warranty claim processed and will create an electronic job card within our system. Any warranty claims that are articulated over the phone will still require a claim to be submitted though our website. Lodging a claim via the website secures your spot in the system for your warranty issue to be addressed. The JB Warranty team will assess the details you provide, including photos, and will be in touch with you throughout the process.
FRIDGE
AIRCONDITIONER
CASSETTE TOILET
AWNING
WINDOWS
ROOF HATCHES
GAS OR DIESEL HEATER
OVEN
MINI – GRILL
OUTDOOR BBQ
HOT WATER SERVICE
SUBURBAN
RANGEHOOD
ENDURO SUSPENSION
OUTBACK SUSPENSION
AL-KO COUPLING / HITCH
CRS SUSPENSION
ATX SUSPENSION
DO35/45 HITCH MASTER COUPLING
TOILET
OVEN / GRILL
ACCESS DOORS
FRIDGE
STEREO
BLAUPUNKT STEREO & SPEAKER
TOPLOAD WASHING MACHINE
TELEVISION
MICROWAVE
RANGEHOOD
FRONT LOAD WASHING MACHINE
ENTRY DOORS
TRUMA AIRCONDITIONER
TRUMA GAS HEATER
TRUMA AQUA GO HEATER
AWNING
BATTERY SYSTEM
BATTERY MANAGEMENT SYSTEM
STICKERS
12 MONTH WARRANTY
STRUCTURAL
PLUMBING
ELECTRICAL
GENERAL CONSTRUCTION
WATER PUMP
JB Caravans take extreme pride in the quality of the build that we provide customers, and this extends to our warranty. We ensure that our warranty is fit for purpose so when you purchase a JB caravan Off road van you buy piece of mind that your off-road warranty comes with it.
JB Caravans have a stand-alone chassis factory that builds our chassis using only Australian one steel to ensure the highest Australian standards are met. We take customer safety extremely seriously and therefore only work with the best suppliers.
You can rest assure that every caravan made by JB Caravans was wholly constructed in Australia. We are very proud to be made in Australia and contribute to the Victorian economy through jobs and investment.
Even though JB Caravans has an extensive warranty program this does not extend to appliances. The reason for this is that the suppliers have their own warranty period in place, however many of our suppliers incorporate a three year warranty on their products.